Show sidebar

Order & Delivery

I haven't received my order. What should I do?

Please check the confirmation email sent after your purchase, which includes tracking information and the estimated delivery date. If you need further assistance, contact our support team.

When will I receive my order?

Delivery times vary based on your location and the shipping method selected. You can track your order status using the tracking number provided in your confirmation email

What if my package is held by customs?

If customs officials find the contents of your parcel suspicious (e.g., multiple identical items), it may undergo additional inspection. Ensure all documentation is accurate to facilitate the process.

I received my order after getting a refund. What should I do?

Retain the product in its original packaging along with all purchase and refund documentation. Contact our customer service to arrange the appropriate next steps.

Payments & Refunds

How can I track my refund status?

Refunds are typically processed within 5–7 business days. You will receive a confirmation email once the refund is initiated. If you haven't received it within this timeframe, please reach out to our support team.

What if the dispute resolution is taking too long?

if the dispute resolution process is excessively delayed and unsatisfactory, you may consider seeking legal advice. However, we recommend contacting our support team first to explore all available solutions.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

After-Sales Support

My product arrived damaged or defective. What should I do?

Please contact our customer support immediately with your order number and photos of the damaged or defective item. We will guide you through the replacement or refund process

How do I initiate a return or exchange?

To start a return or exchange, visit our Returns & Exchanges page for detailed instructions and eligibility criteria

Are there any products that cannot be returned?

Certain items, such as clearance products or those marked as non-returnable, may not be eligible for return. Please refer to our return policy for a comprehensive list.

General Inquiries

How can I contact customer support?

You can reach our customer support 24/7 via our Contact Us page or by calling our hotline

Do you offer international shipping?

Yes, we ship to various international destinations. Shipping options and fees are calculated at checkout based on your location

How can I track my order?

After placing an order, you will receive a confirmation email with a tracking number. Use this number on our Order Tracking page to monitor your shipment.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.